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Crowd Control Host

Sienna Mercato is a unique restaurant the has three stories with a different concept on each floor.  One the first floor is Emporio: A Meatball Joint, the second floor is Mezzo featuring Charcuterie and pizzas, and on the third floor is Il Tetto, our roof top beer garden with a retractable roof that is open year-round.  

Job Responsibilities:

The Crowd Control Host is responsible for pro-actively monitoring guests, staff, and property to ensure the safety and prevent possible conflicts from arising.  The Crowd Control Host is a customer service position that will function as a security type roll when needed as well as offer service support to the Servers and Bartenders.

  • Ensure that the safety of guests, staff, and Restaurant property.
  • Have a good comprehension of Restaurant regulations and rules.  
  • Remain alert in order to pro-actively stop a conflict before it escalates.  
  • Have knowledge of federal, state, and local policies for alcohol service and consumption.
  • Be aware of signs that may lead to conflict or other issues.  
  • Understand emergency security procedures for the Restaurant.  
  • Use tact when alerting guests of a violation of Restaurant policies.  
  • Follow instructions from management staff or any designee of management staff.
  • Accurately checking identification for authenticity and for compliance with Federal and State laws for alcohol consumption.
  • Work in a team and independently when required.
  • Any other duties that may be assigned.

Job Requirements:

  • Previous customer service experience, preferably in a bar or other hospitality based environment.
  • Ability to interact with guest's and staff in a friendly manner.
  • Ability to quickly and effectively address issues before they escalate out of control.
  • Knowledge of Federal and State laws for alcohol consumption.
  • Ability to receive RAMP certification for Responsible Alcohol Procedures.
  • Ability to work standing for up to 100% of the shift.
  • Ability to walk up to 100% of the shift.
  • Ability to sit up to 100% of the shift.
  • Ability to lift up to 50 pounds without assistance.
  • Ability to carry, push, or pull up to 50 pounds for 250 feet.
  • Ability to climb stairs.


  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Vacation Time for FT and PT employees
  • Flexible Scheduling
  • Generous Meal Discounts at all Burnt Orange Restaurant Group locations
  • High Income Potentials
  • Advancement Opportunities

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